Support

Start with the signal path.

The fastest fixes check Maeztro, the MIDI port and channel, and the target device or music app in that order.

A MIDI device does not connect

  1. Confirm the device is powered and visible in Audio MIDI Setup.
  2. Check the selected output port and MIDI channel in Maeztro.
  3. Confirm the device accepts the mapped message and has not disabled MIDI input.
  4. Test a single approved message before running a multi-device command.

Ableton does not connect

During the beta, the Ableton Control Surface may still appear as MaestroAI. This is Maeztro’s current compatibility alias.

  1. Confirm Ableton Live is open.
  2. Open Settings → Link, Tempo & MIDI.
  3. Select MaestroAI as the Control Surface; leave Input and Output set to None.
  4. Restart both Ableton and Maeztro after installing the Remote Script.

Voice is not recognized

  1. Confirm microphone permission in macOS Privacy & Security.
  2. Choose the intended microphone in Maeztro.
  3. Test the phrase while editing the command.
  4. Use its keyboard or pedal trigger to distinguish microphone trouble from MIDI routing trouble.

Live Pack is not ready

A Live Pack is invalidated when a port, channel, target device, Ableton structure, timing source, mapping, or approved command changes. Re-run soundcheck and compile a new Pack; do not bypass a missing-device, duplicate-port, unverified-profile, or clock warning.

Contact

The support address has not been configured. It must be published before beta invitations are sent.